June 02, 2023

Introducing variable discounts

Variable discounts

New discount features have been on our roadmap for some time now, but requests from merchants made us ship them faster. On top of fixed discounts for subscription orders, we’re now adding a completely new type: variable discounts. This new feature allows merchants to add percent-off discounts that will increase (or decrease) after a given number of subscription cycles. In the MVP version, the merchants can choose the initial and the updated discount and the number of orders before it’s updated.

The discount amount and the interval can both be set up during selling plan creation, under Discounts. For greater control, the enhanced version will also allow to specify how much the discount should increase or decrease with each subscription order (to be launched soon).

Improvements and fixes

May 26, 2023

Launching subscriber retention flow

Retention Flow

Keeping retention rates high is at the core of any successful subscription brand. The new retention flow in Juo helps delight and retrieve a hesitant subscriber who attempts to cancel their subscription. Merchants can choose how to handle cancellation requests and combat churn by offering a one-time, n-time, or a permanent discount to subscribers, who can then keep their subscriptions with an extra % off. The discount and the message that goes with it can be set up in the Settings tab, under Retention.

New Customer Portal customizations

The subscriber-facing side of Juo got a major revamp and now it adjusts itself automatically to the storefront design. The keep things even more flexible for merchants, we’re giving them full control over the look and feel and the management options available in the Customer Portal.

Following this update, the merchants can further adjust the colors and style of key UI elements (like buttons or inputs). They can also decide which actions should be available to their subscribers, turning on or off product, delivery, and subscription management options in the Customer Portal. To adjust them, go to Subscription settings → Customer Portal.

Improvements and fixes

May 19, 2023

Revamping the Customer Portal

New Customer Portal

The number of subscribers who manage their subscriptions in Juo has grown a lot in the past few weeks. How they can do it impacts the subscriber experience directly, so the quality here cannot be compromised. That’s why we’re introducing a sleeker, mobile-first Customer Portal, which makes subscription management more streamlined and more intuitive than ever.

This brand new design is also brand compliant, which means the merchants don’t have to worry about matching the look and feel to their storefronts. The color scheme and fonts will just adjust to their current themes automatically.

More management options in the Merchant Portal

We’re pushing further with the new additions to the Merchant Portal that add another layer of information around the payments and dunning. Now, merchants will always be able to see if and when the payment went through thanks to handy statuses that display right under the payment method in the subscription details view. If it didn’t go through, they will also see the date of the next retry and current retry attempts. The next step? More flexibility and control over the dunning flow.

With the new update, the merchants can also generate a link to the Customer Portal log into it as any of their subscribers. Thanks to that, they can not only preview what their subscribers are seeing when they log in, but also will be able to help them with some more advanced settings or requests.

Improvements and fixes

May 12, 2023

Improvements and fixes

May 05, 2023

Merchant Portal redesign

We’re going live with a new Merchant Portal design: more polished, more modern, and bringing all the key subscription information to the fore. The product list is not at the top, right where the merchants need it for straightforward product and discount management. The shipping method and subscription cycle information are laid out in separate boxes under the products to make tracking and editing less of a fuss.

The merchants will now also find the subscription cost and total lifetime value right under the subscription ID — so they’re always in the know about how well individual subscriptions fare in terms of LTV. To see all these new additions, just navigate to the Subscriptions tab and open any selected subscription.

Improvements and fixes

April 28, 2023

Custom selling plans and notes

We’re adding more flexibility to manage existing subscriptions this week. Merchants can now set custom selling plans with individualized delivery intervals for each subscriber.

Also, merchants can now add notes to each subscription, e.g. special customer request or important information to remember about. Anything that matters to improve subscriber experience. Notes will be automatically added to all subsequent orders.

Improvements and fixes

April 21, 2023

Public app status

Today, we’re excited to announce that after an unsurprisingly smooth review, Juo has become a public app on the Shopify App Store. Still in beta, still working in stealth with selected merchants, hence still temporarily unlisted, but officially public. The new status will allow us to ship new platform features faster and in a much more convenient way for merchants.

New discounts options for merchants

Treating each subscriber individually is key to retention. With Juo’s new functionality merchants can now add discounts at the subscription level. Discounts can be applied once, several times, or permanently for a given subscription or particular products in it. This option can also be used to grant subscribers a free product—simply add a product to the subscription with a 100% discount.

Improvements and fixes

April 14, 2023

Improvements and fixes

April 7, 2023

Managing multi-subscription customers

For larger stores with multiple subscription orders, tracing these orders back to individual subscribers can be a real hurdle. We’re now making it easier for merchants to get an overview and manage their multi-subscription customers under the new “Subscribers” tab. The tab contains a list of all subscribers, along with the number of active subscriptions they have, and their current status.

The merchants can also display and update additional deets about each subscriber (like shipping and payment information or their current order info), by clicking the “Manage” link next to each subscriber’s name. To keep these things accessible, the new tab sits right under Dashboard in Juo.

Improvements and fixes

March 31, 2023

Onboarding flow for new merchants

Onboarding flow

We focused more on self-service this week with the new onboarding flow that the merchants can follow to get started with subscriptions without dev assistance. The onboarding flow covers 3 steps that every merchant needs to perform to create a working subscription offer: (1) creating a selling plan, (2) installing the subscription widget on their product page, and (3) adding a link to Manage subscriptions to their login screen.

More tricky steps (2) and (3) are covered in Help articles that are linked under the respective onboarding sections, so if anyone gets stuck, they can watch a how-to video or follow a step-by-step guide to get back on track. Note that the merchants who are already actively selling subscriptions (and so have performed these steps) will not see the onboarding. New merchants will find it on the Dashboard.

Improvements and fixes

March 24, 2023

New ways to adjust products in subscription

This week we’re adding more flexibility and ease to how merchants and subscribers can manage their active subscriptions. With this update, both groups can easily change the number of products in subscription with just one click and the remove and swap functionalities for the subscribed products are now easily accessible from the subscription details view in the Customer and Merchant Portals.

The swap functionality got a major upgrade, too — and now uses product suggestions on top of the classic search. Whenever the merchant or subscriber wants to swap a product, different variants of this product are being suggested to make the replacement easier. The product tiles under swap now also show more information about the product variant, quantity and price, so there’s no doubts about what’s being changed for what and how this affects the price.

More flexible handling out-of-stock items

So far, subscriptions would only automatically renew if they contained no out-of-stock items. For out-of-stock items, renewals attempts were made for 3 months, followed with a cancellation. Now, the merchants who experience frequent stock fluctuations can decide if they want to let subscriptions with out-of-stock items renew automatically, or not. To enable this feature, just check “Renew when products out of stock” under Settings. Once it’s active, the subscriptions containing out-of-stock items will be renewed and charged according to the billing plan, and then processed and shipped by the merchants independently as the missing items become available again.

Improvements and fixes

March 17, 2023

Improvements and fixes

March 10, 2023

Enabling no-code widget customization

To make the subscription experience seamlessly integrate with the merchants’ storefront, we’re adding more customization options to the subscriptions widget. Some examples: background and text color, font weights, purchase option labels, and even the USP messaging. In order to start customizing, simply go to the Shopify theme editor and add the new widget to the product page.

On top of that, the widget now loads up and operates much quicker, so it’s always there when the subscribers need it!

Improvements and fixes

March 3, 2023

New: Cart subscriptions

We’ve got something cool for merchants looking to boost LTV this week. Cart subscriptions make it super simple for customers to buy all their cart items at the same time in subscription.

To activate this feature, simply add the Subscribe Cart widget next to, under, or above the Checkout button to the Cart page template. Once active, customers will see a “Turn into subscription” checkbox and will be able to turn their cart content into a recurring order. And now they’re no longer customers, they’re subscribers.

Improvements and fixes

February 24, 2023

Local delivery and pickup for subscriptions

Flexible shipping options can make or break a subscription, so we’re tackling some of the delivery challenges this week, by making local pickup and local delivery functions available for subscriptions.

Thanks to local pickup, merchants can define additional, local pickup points, where subscribers can pick up their subscription orders quicker and more conveniently. With local delivery, merchants can also specify the entire areas to which they deliver, based on a distance from their location or on area codes. Both can be set up in Shopify settings and will now also work for subscriptions.

Subscribers can edit shipping methods

In the spirit of making Subscribers’ lives easier, we’re now giving them the possibility to modify their current subscription delivery method. If your Subscriber wants to change their pickup point or go from, say, InPost to DHL, they can easily do so via the Customer portal (provided that both options are available, of course). That’s more freedom for them, less hassle for you.

Improvements and fixes

February 17, 2023

Post-cancellation flow

We’ve been working on the post-cancellation email flow this past week, improving the subscribers’ experience and putting the merchants more in control. Now, when a subscriber chooses to cancel their subscription, they will automatically receive a confirmation email. When it’s the merchant who cancels, they can choose to either send the confirmation email to the subscriber, or not. The update is available for all merchants automatically, but you can adjust the email behavior in Settings.

Improvements and fixes

February 10, 2023

New subscriber login view

New login view

The Customer Portal login screen got a slight design revamp. Thanks to the latest adjustments, it looks more subtle and is more compliant with the store branding, even without any additional customizations.

More detailed membership listing

For merchants who like a quick overview of how their subscriptions perform, the listing view for Memberships now features a few extra deets to help them stay on top of everything:

Improvements and fixes

February 3, 2023

Improvements and fixes

January 27, 2023

Minimum required renewals

To prevent subscribers from cancelling their subscriptions too quickly, merchants can set up a minimum number of renewals to take place before a subscription can be modified. So, subscribers and merchants will only be able to cancel, pause, or skip a subscription after it has been renewed at least so many times.

Improvements and fixes

January 20, 2023

New logo is here!

New logo

Over the past weeks our design team has been working on the new brand and… Many brainstorms, discussions, and design reviews later, we finally have a logo that captures the feeling and essence of Juo. To the Moon!

Improvements and fixes

January 13, 2023

Better subscription management for merchants

Merchant Portal got a massive update to help merchants search and navigate their subscriptions with ease. Subscription list view now shows more deets and customer info is available right from the Merchant Portal.

Improvements and fixes

January 6, 2023

New in: Tiered discounts

With Tiered discounts, merchants can offer discounts based on the number of products currently in cart. The more products the customers buy, the bigger discount they will receive.

Improvements and fixes

December 30, 2022

Customizable email notifications

To make subscriber communication on-brand, merchants can edit the content and visuals in email notifications. Merchants can choose between Polish and English language versions and adjust either of them to their needs.

Depending on their subscription flow, merchants can also turn on or off individual notifications for subscriptions, renewals, cancellations, and payments.

Improvements and fixes

December 23, 2022

Premium memberships (a.k.a. Clubs)

With Memberships, merchants can build their own premium clubs (similar to Amazon Prime or Allegro Smart) with free deliveries or discounts as the main incentives. Except for custom implementations, we’re pretty sure you won’t find this feature anywhere else!

Improvements and fixes

December 16, 2022

More freedom to edit subscriptions

Except for adding and removing products from subscriptions, merchants can also swap products within a subscription (one condition: both the old and the new product have to be in the same selling plan).

Subscribers can change, remove, or add products to their subscription entirely on their own in the Customer Portal.

Automatic tagging for subscription orders

All subscription orders will now automatically receive a subscription_* tag to help merchants search, filter, and analyze how their subscriptions perform. Tags can also be used to create targeted, subscriber-only marketing campaigns.

Improvements and fixes

December 9, 2022

Subscriber-scheduled renewals

Rather than skipping a replenishment, subscribers can now just pick a different date for their next subscription renewal. Convenient! They can also change the delivery frequency, choosing one of the alternative frequencies available for their subscription.

Improvements and fixes

December 2, 2022

Flexible login options for subscribers

Subscribers have more flexibility logging into their customer accounts. They can choose between a code sent to their email, social sign-in with Google, or Facebook. If subscribers are logged in to their customer account already, they can just go directly to their subscription settings from there — no additional login is required.

Full Polish language support

For Polish-speaking merchants and subscribers out there, Polish is now fully supported on the storefront and in email notifications. The language used is based on the language settings in Shopify.

Improvements and fixes